• Astreya
  • New York , NY
  • Information Technology
  • Full-Time
  • -

Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.

Who are Astreya EMT’s (Equipment Maintenance Technician)

EMTs are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup - EMTs enable over 70,000 staff around the globe. This is an introductory role to IT services working at one of the most amazing workplaces on earth.

Your Main Duties and Responsibilities:

Inventory and asset management, conference room preventative maintenance, and e-recycling



Supporting a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction



Ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.



Laptop and desktop imaging, deployment and recovery



Customer support for over 70,000 users worldwide from IT accessory to workstation dressing



Using ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)



Utilizing Inventory Data management software to maintain inventory accuracy and workflow



Contributing to large scale global projects as needed

Who are you?

You are IT savvy and interested in new technologies



You are a good communicator in both written and verbal English



You are able to work in a large team but with minimal supervision



You focus on providing an outstanding user experience



You excel in a fast paced work environment.



You make sound decisions when faced with competing priorities



You are results oriented and can identify the steps to be taken to achieve objectives



You are capable of lifting and carrying 50 pounds or more of equipment safely multiple times

Your experience:

You have 1-2 Years desktop support experience



You may come from a customer experience background



Past business operations experience desired



You have some basic Inventory or IT knowledge

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network



Employment in the fast growing IT space providing you with brilliant career options for years to come



Introduction to the new ways of working and awesome technologies



Career paths to help you establish where you want to go



A company-wide mentoring program to advise you along the way



Online training courses through CBT-nuggets to upskill you



Performance management system to provide you with meaningful, actionable feedback



Dedicated management to provide you with a point of leadership and care



Internal promotion focus. We love to build people from within.



Numerous on-the-job perks



Peer Recognition



Market competitive rates and benefits



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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