Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.
Astreya is looking for an experienced AVM Technician to join our expanding team onsite with one of our global clients! In this role, you will be given the opportunity to work with some of the most innovative technologies in the world.
We are seeking an AVM Technician who can provide support for corporate AV/VC environments. As well as someone who has the ability to confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to our clients various offices on occasion is required.
Installing / mounting of equipment and displays
Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
Installation of all AV equipment to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems
Tweak audio programs for audio DSP’s from Biamp Systems
Upload Crestron control programs to control processors and work with remote program team on control system certification
Problem solving and troubleshooting of any issue that may arise during an installation
Interface with external/internal customers and manufacture vendors
Responsible for signing out and securing equipment tools and non-inventory consumables for their site
Root Cause Analysis -Identify and solve issues that impact the Client's conference rooms
Responsible for escalating hardware or software issues that are outside our SOW to Managers
Ensure that SLAs and daily deliverables are met including ticket, camp and Icentral updates
Must have excellent problem solving and troubleshooting skills with the ability and do advanced troubleshooting on any device
Event Support -Perform equipment setups, breakdowns and troubleshoot issues
Responsible for all Inventory that includes weekly/monthly stock levels, returning product (RMA) and inventory DOA issues
Follow all policies, standards or safety guidelines that client requires
Must have excellent communication skills
Ability to think and work independently
Impeccable wiring and termination skills as well as proper installation techniques of all AV equipment
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience in reading/understanding architecture, electrical, structural & AV systems drawings
Flexibility to work outside the job description when the need arises
Extensive experience working in a team-oriented, collaborative environment
Analytical and problem-solving/troubleshoot
PC and Network knowledge
Computer proficiency to include Microsoft Office Suite or Google Apps
Self-starter with keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Possible travel to troubleshoot,train or support techs within the region
Ability to work day, evening or weekend shifts
Must have valid driver’s license and safe driving record
CTS and or CTS-I, NSCA, or Cedia equivalent
Additional Certifications or formal training by manufacturer or product a plus. (Crestron, Nexia, Tandberg, Biamp, ClearOne, Polycom Etc
Cisco, Tandberg, Polycom Telepresence installation experience / certification
Sitting, standing, stooping and bending for long or extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
Ability to climb ladder, scaffolding or transported by lifts
Ability to drive/operate a vehicle in a safe manner
Ability to regularly lift and transport up to 15 pounds, frequently lift and or transport moderately heavy equipment up to 50 pounds.
What can Astreya offer you?
Working with some of the biggest firms in the world as part of the Astreya delivery network
Employment in the fast growing IT space providing you with brilliant career options for years to come
Introduction to the new ways of working and awesome technologies
Career paths to help you establish where you want to go
A company-wide mentoring program to advise you along the way
Online training courses through CBT-nuggets to upskill you
Performance management system to provide you with meaningful, actionable feedback
Dedicated management to provide you with a point of leadership and care
Internal promotion focus. We love to build people from within.
Numerous on-the-job perks
Market competitive rates and benefits
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